Customer Service Representative

6 days ago


Miami, United States AlienVault Full time
Job Overview

This hybrid position reports to our Miami, FL location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location.

Key Responsibilities
  • Provide solutions to prospective and existing customers to optimize their service experience, drive satisfaction and loyalty.
  • Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans and devices.
  • Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support.
  • Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services and offers.
  • Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
What You'll Need
  • Call center or customer service experience.
  • Flexibility to work any schedule during hours of operation is essential.
  • Specific job assignments may require day, evening, weekend, or holiday hours.
  • Occasional overtime may be required.
Work from Home Requirements
  • You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
  • AT&T will provide all the equipment you'll need to get started (keyboard, monitor, computer, mobile device, etc.).
  • Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
Benefits
  • Paid training and additional resources to support success in your new role as an AT&T Premier Service Consultant.
  • Our Premier Service Consultants earn between $18.31/hr + up to $36,000 in commissions yearly if all sales goals are met.
  • Medical/Dental/Vision coverage.
  • 401(k) plan.
  • Tuition reimbursement program.
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays).
  • Paid Parental Leave.
  • Additional sick leave beyond what state and local law require may be available but is unprotected.
  • Adoption Reimbursement.
  • Disability Benefits (short term and long term).
  • Life and Accidental Death Insurance.
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
  • Employee Assistance Programs (EAP).
  • Extensive employee wellness programs.
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.


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