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Customer Service Supervisor

2 months ago

San Antonio, Texas, United States Floor & Decor Holdings, Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at Floor & Decor Holdings, Inc. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading a team of Customer Service Associates, and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Customer Service: Provide every customer with an exceptional shopping experience, ensuring that their needs are met and exceeded.
  • Team Leadership: Lead and develop a team of Customer Service Associates, providing guidance, training, and feedback to ensure they are equipped to provide excellent customer service.
  • Operations: Oversee the daily operations of the store, including cashiering, product returns, and cash office functions.
  • Training and Development: Train and develop Customer Service Associates to ensure they have the skills and knowledge needed to provide exceptional customer service.
Requirements
  • Experience: One year of customer service or cashier supervisory experience, with a proven ability to direct operations.
  • Skills: Excellent communication, delegation, follow-up, and analytical skills, with the ability to exercise independent discretion and judgment in a fast-paced environment.
Working Conditions

This role requires frequent exposure to a warehouse environment and moving vehicles, with moderate noise levels.

Benefits and Rewards
  • Bonus Opportunities: Eligible for bonus opportunities at every level.
  • Non-Traditional Retail Hours: Enjoy non-traditional retail hours, with a closing time of 7:00 PM.
  • Career Advancement Opportunities: Opportunities for career advancement and relocation across the country.
  • Benefits Package: Comprehensive benefits package, including medical, dental, vision, life, and other insurance plans.