Customer Service Ambassador
3 weeks ago
The Customer Service Representative will be the face of Planet Fitness, providing exceptional service to members and guests. Key responsibilities include:
- Member Engagement: Create a positive member experience by greeting members, responding to inquiries, and resolving issues in a timely and professional manner.
- Front Desk Operations: Manage front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
- Account Maintenance: Update member accounts as needed and ensure accurate information is maintained.
- Club Maintenance: Assist in maintaining the cleanliness and organization of the club.
Requirements
- Customer Service Background: Previous experience in a customer-facing role is preferred.
- Basic Computer Skills: Proficiency in basic computer applications is required.
- Physical Demands: Ability to stand and walk during shifts, occasional lifting of up to 50 pounds, and exposure to cleaning chemicals.
Benefits
- Employee Recognition Program
- Advancement Opportunities
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