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Service Technician

2 months ago


Reston, Virginia, United States Corporate Connections LLC Full time
Job Summary:

The Service Technician is a key member of our team at Corporate Connections LLC, responsible for delivering exceptional service and support to our clients. We are seeking a highly skilled and experienced Service Technician to join our team and provide top-notch service and maintenance for our clients' audio visual systems.

Key Responsibilities:
  • Diagnose and resolve complex issues with installed audio visual systems, including Control4, Lutron Homeworks, Savant, and Crestron.
  • Utilize remote access to repair network-based solutions and ensure system stability.
  • Set up and configure remote monitoring systems and enroll clients in appropriate support plans.
  • Coordinate with our Service Manager to track and address recurring issues effectively.
  • Honestly and accurately coordinate with technical support provided by manufacturers.
  • Manage advanced replacements and ensure timely procurement of necessary parts.
  • Work with our small projects team to identify upsell opportunities and replacement sales.
  • Accurately set completion deadlines and expectations for clients.
  • Set up, configure, program, and troubleshoot networks, control systems, audio visual, and surveillance equipment.
  • Review, react, and update daily work orders in job management software.
  • Ensure precise time clock entries and job costing.
  • Provide training and customer service to clients.
  • Participate in on-call rotation and local travel to job sites as required.
  • Provide training or communication to disseminate pertinent information as required.
  • Fiscal responsibility for all assets assigned and property within the Technician's care.
  • Provide customer service, including the ability to work with high-profile and high-demand clients.
  • Guardianship and preservation of client confidentiality and network/home security.
  • Adhere to all state and federal laws, including strict compliance with traffic laws.
Requirements:
  • High school diploma or equivalent.
  • Excellent communication skills and the ability to work effectively in a team environment.
  • Basic computer skills with the ability to become competent in in-house job management software.
  • Valid driver's license, clean driving record, and pass a criminal background check.
  • Security license or experience preferred.
Physical Requirements:
  • Prolonged periods of standing, stooping, or bending may be required.
  • Must be able to lift and carry up to 60 pounds.
  • Ability to work in tight spaces and at ladder height.
  • Ability to work in varying environmental conditions, including exposure to hot and cold temperatures.
Benefits:

Our company offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, health savings account, flexible spending accounts, 401(k) plan, PTO, and holiday pay.

A job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All candidate information will be kept confidential according to EEO guidelines.