Field Service Technician

4 weeks ago


Reston, Virginia, United States Acro Service Corp Full time

Job Title: Field Service Technician

Job Summary:

We are seeking a highly skilled Field Service Technician to join our team at Acro Service Corp. As a Field Service Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving complex hardware and software issues, and ensuring that all computer systems are properly configured and functioning.

Key Responsibilities:

  • Provide technical support to clients, including installation, configuration, and troubleshooting of hardware and software
  • Diagnose and resolve complex hardware and software issues, including network, desktop, printer, and mobile device problems
  • Research and analyze hardware and software recommendations, ordering information, and other purchasing information to assist clients in purchasing necessary equipment
  • Participate in the deployment of new software platforms and track user requests for equipment, information, and problem reporting
  • Verify with clients that problems have been resolved and close cases

Requirements:

  • Minimum 5 years' experience in an IT support role
  • Active secret clearance
  • Proficient with Windows 10, including MS Office 2016 suite
  • Familiar with Adobe Creative Cloud software and excellent customer service skills

Education: High School/GED

Company Information: Acro Service Corp is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.



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