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Field Service Technician

1 month ago

Reston, Virginia, United States DIGI America (TERAOKA Group) Full time
Job Title: Field Service Technician

At DIGI America (TERAOKA Group), we are seeking a highly skilled and experienced Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing top-notch service and support to our customers, ensuring their equipment is running smoothly and efficiently.

Key Responsibilities:
  • Calibrate, perform preventative maintenance, service, and repair equipment on site at customer's location.
  • Meet or exceed customer service level agreements.
  • Provide L1/L2 phone support for DIGI service.
  • Perform installation of equipment.
  • Maintain all documentation as required.
  • On-call rotation is required to support customer base.
  • Stand, squatting, kneeling in varies environments for long periods of time.
  • Driving long distances between customer locations.
  • All other duties as assigned.
Requirements:
  • Associate's degree or equivalent experience preferred.
  • Prior experience in field service preferred.
  • Valid driver's license and clean driving record.
  • Basic understanding of electrical and mechanical principles.
  • Good analytical skills for troubleshooting and diagnostics.
  • Ability to become Weights and Measures certified within 6 months of hire.
Travel:
  • Travel will be required with the possibility of 10% of the time including overnight.