Customer Experience Director

3 weeks ago


West Springfield, Massachusetts, United States Michaels Stores Full time

Michaels Stores is committed to fueling the joy of creativity in our customers and team members alike.

We're looking for a seasoned Customer Experience Manager to lead our team in WEST SPRINGFIELD, MA and drive business growth through exceptional customer service.

The estimated salary for this role is approximately $62,000 per year, based on experience.

About the Role:

This is a unique opportunity to join a dynamic team and contribute to the success of Michaels Stores.

Key Responsibilities:
  • Develop and implement strategies to enhance customer experience and drive sales growth.
  • Collaborate with cross-functional teams to ensure seamless execution of retail operations.
  • Provide coaching and development opportunities to team members to improve performance.
Requirements:
  • Minimum 3 years of retail management experience.
  • Excellent communication and interpersonal skills.


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