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Field Service Technician

2 months ago

Boise, Idaho, United States Orion Talent Full time
Job Summary:

We are seeking a highly skilled Field Service Engineer to join our team at Orion Talent. As a Field Service Engineer, you will be responsible for performing installations, preventative maintenance, and remedial repair maintenance on complex electronic / electromechanical semiconductor capital equipment at our global customer locations.

Key Responsibilities:

  • Perform installations, preventative maintenance, and remedial repair maintenance on complex electronic / electromechanical semiconductor capital equipment at the company's global customer locations.

  • Assist in customer escalations and manage betasite projects.

  • Create and maintain a high level of customer delight through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality.

  • Develop action plans for problem resolution and present to internal and external customers.

  • Develop improvements for processes, hardware, and software for continuous improvement of company equipment / business operations.


Requirements:

  • Solid hand-on trouble shooting foundation (no parts replacers) and aptitude to learn a variety of technical systems.

  • Fundamental understanding of Ohm's law and Kirchoff's voltage law.

  • Knowledge in any or all of the following areas is a strong plus: wafer fab, closed-loop gas, and vacuum control, RG induced plasma, electropneumatic controls, microprocessor-based controllers, robotics, basic concepts of software, toxic and/or flammable gases and acids.

  • Basic troubleshooting techniques in repairing complex microprocessor-controlled electromechanical systems.

  • Safety mentality.

  • Maintain strong organizational and leadership skills.

  • Ability to handle multiple tasks simultaneously.

  • Working knowledge of Oscilloscope's and DVM's.

  • Clear and concise (English) verbal and written communications.

  • Knowledge of structured problem-solving techniques.

  • Working software knowledge of MS office.

  • Strong positive attitude with excellent customer service skills.

  • Ability to handle most customer situations.

  • Strong positive attitude.

  • Ability to work with hand tools.

  • Ability to work in a team environment.

  • Ability to work alone and/or with limited supervision.

  • Ability to work responsibly with all the company resources.

  • Be able to interpret electronic / electromechanical schematics and drawings.

  • Must be able to work compressed workweeks and overtime when required.

  • Must be able to work in a cleanroom, fully suited in cleanroom garments and self-contained breathing apparatus.

  • Proven ability to work independently and as a team member.

  • Ability to be flexible and work analytically in a problem-solving environment.

  • Strong organizational and time-management skills.

  • Ability to prioritize and multitask multiple work assignments. Be able to work under pressure and to tight deadlines.

  • Ability to communicate proactively and interact with internal/external contacts at any level. Strong verbal and written communication skills.

  • Ability to handle private and confidential information in accordance with company's interest and policies, legal requirements, and business ethics.