Delivery Station Customer Service Associate

5 days ago


Littleton, Colorado, United States Amazon Services LLC Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Customer Service Associate. As a key member of our logistics team, you will play a critical role in ensuring our customers receive their packages on time and with a smile.

Key Responsibilities
  • Provide exceptional customer service to our customers in-person, via phone, and via email
  • Empathize with and prioritize customer needs to deliver a seamless experience
  • Uphold company values and respect every customer interaction
  • Resolve issues and set appropriate expectations with customers
  • Clearly understand and respond appropriately to customer issues
  • Compose grammatically correct, concise, and accurate written responses to customer issues
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Make quick and effective decisions on behalf of the customer
Work Environment

You will be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. As orders are dispatched and delivered, you will be in contact with our warehouse, associates, delivery partners, and customers when they need guidance.

Requirements
  • High School or equivalent diploma
  • Previous experience in Customer Service
  • Ability to effectively prioritize work time to ensure efficiency
  • Experience with Windows Operating Systems and Microsoft Outlook
  • Familiarity with multiple web browsers, data base searching, and instant messenger tools
Preferred Qualifications
  • Bachelor Degree or equivalent work-related experience
  • Proficiency in verbal and written communication skills
  • Experience in understanding performance metrics and developing them to measure progress against key performance indicators
  • Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand


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