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Customer Service Representative

2 months ago

Littleton, Colorado, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Provide excellent customer service, ensuring customer satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, following company policies and procedures
  • Meet or exceed sales goals, consistently delivering high-quality results
  • Stay up-to-date on product knowledge, features, and benefits, making informed recommendations to customers
  • Maintain a clean and organized store environment, adhering to company standards
  • Load and unload delivery trucks, ensuring timely and efficient delivery of products
  • Assist in making deliveries, as needed, to ensure customer satisfaction
  • Participate in ongoing training and development, enhancing skills and knowledge to drive business results
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least one year of experience in a customer-facing role, preferably in retail or sales
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customers and colleagues
  • Ability to lift up to 50 pounds, with or without reasonable accommodation
  • Availability to work a variety of shifts, including evenings and weekends, with or without reasonable accommodation
What We Offer

As a Customer Service Specialist at Sherwin-Williams, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to creating a diverse and inclusive work environment, where everyone has the opportunity to succeed and thrive.

We are an equal opportunity employer, committed to hiring and retaining a diverse workforce. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.