Customer Service Retail Specialist

2 months ago


Fort Myers, Florida, United States Goodwill Industries of Southwest Florida Full time
Goodwill Industries of Southwest Florida, Inc.

Retail Sales Associate

Full-time / Part-time

Location: Fort Myers - Six Mile Cypress & Challenger Blvd. (Store #156)

Goodwill of Southwest Florida is dedicated to empowering individuals with disabilities and disadvantages by providing transformative opportunities for independence. Our organization collaborates with the community to deliver support through mission services, retail operations, and business development.

Key Responsibilities:
Exceptional customer service skills are essential. Main tasks include delivering friendly, prompt, accurate, and safe service to customers. Assist patrons on the sales floor and efficiently handle transactions at the register. This role requires familiarity with all departments to effectively address customer inquiries and requests. Greet every customer warmly; accept donations and issue receipts; be cross-trained to manage the backdoor donation area and process all stations in the backroom. Additional responsibilities as assigned by your supervisor.

Qualifications:
A high school diploma or equivalent is preferred. Previous retail experience is advantageous.

Essential Skills:
Proficiency in operating cash registers, adding machines, credit card terminals, and telephones. Ability to adhere to pricing guidelines as outlined in the pricing guide; follow oral and written instructions. Basic math skills are necessary; must demonstrate sound judgment and patience. Physical requirements include the ability to bend, stoop, reach, twist, lift, push, pull, and move items; capable of lifting and carrying a minimum of 40 pounds; ability to stand for extended periods; may occasionally work in varying temperatures and climates.

Employee Benefits:
  • Health, vision, and dental insurance
  • 403(b) retirement savings plan
  • Paid holidays
  • Personal time off (PTO)
  • Employee Assistance Program
  • Store discounts
  • Tuition reimbursement
Goodwill Southwest Florida is an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Core Values:
Respect: We treat all individuals with dignity and respect.
Stewardship: We honor our legacy by being socially, financially, and environmentally responsible.
Ethics: We strive to uphold the highest ethical standards.
Learning: We encourage each other to pursue excellence and continuous learning.
Innovation: We embrace ongoing improvement, bold creativity, and change.

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