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Patient Services Coordinator

2 months ago

Prescott, Arizona, United States Spectrum Health Care Full time

Client Relations Specialist

Spectrum Healthcare Group

Spectrum Healthcare Group is dedicated to providing comprehensive care with a mission focused on delivering compassionate support for the mind and body. This commitment extends to both our clients and our team members.

With over 65 years of experience in delivering high-quality healthcare across Yavapai County, Spectrum Healthcare has recently broadened its reach into Maricopa County and is poised for further expansion throughout Arizona. Our services encompass primary care, behavioral health, psychiatry, and pediatric care, allowing us to redefine traditional healthcare by addressing client needs in various settings, including clinics, home visits, and telehealth services.

Position Overview

This is a full-time, non-exempt position.

The role involves direct interaction with patients, ensuring they are registered according to office protocols, assisting with necessary documentation, and maintaining accurate patient records. Responsibilities include:

  • Welcoming patients and managing their registration process.
  • Assisting patients in completing forms and verifying insurance details.
  • Maintaining and organizing patient records efficiently.
  • Facilitating patient appointments and managing incoming calls.
  • Collecting payments and scheduling various appointments as needed.
  • Ensuring a clean and welcoming reception area.
  • Performing additional tasks as assigned.

Qualifications:

Required:

  • High school diploma or GED.
  • 1-2 years of experience in a call center or customer service role, preferably in a healthcare setting.
  • Ability to obtain an Arizona Level 1 Fingerprint Clearance Card.

Preferred:

  • Experience in scheduling patient appointments.
  • Strong multitasking abilities and proficiency in using multiple web-based systems.
  • Ability to accurately assess and comprehend insurance information.
  • Proficient data entry skills with a focus on accuracy.
  • Experience with Electronic Health Records (EHR).
  • Effective communication skills, both written and verbal.

Why Join Spectrum Healthcare?

Spectrum Healthcare promotes a transparent and open work environment. We value our employees and offer:

  • Flexible work schedules to support work-life balance.
  • Competitive salaries and a comprehensive benefits package, including:
    • Health, Dental, and Vision Insurance.
    • Long-term Disability Insurance.
    • Paid Time Off, including Sick/Vacation Bank and Holidays.
    • 401(k) plan with company contributions.
    • Life Insurance and Voluntary Benefits.
    • Gym Membership.
    • Tuition Reimbursement (conditions apply).

Working Environment:

The role may involve occasional lifting of up to 15 pounds and requires frequent movement within the clinic. The position demands effective communication and fluency in English. Reasonable accommodations are available for individuals with disabilities to perform essential functions.

Join us at Spectrum Healthcare, where we embody the spirit of "Compassionate Care for Mind, Body, and All of You."

Spectrum Healthcare Group is an equal opportunity employer committed to creating an inclusive environment for all staff, clients, and volunteers.