Senior Reimbursement Account Manager

4 days ago


Merrimack, New Hampshire, United States Fidelity TalentSource LLC Full time
About the Role

We are seeking a highly skilled Senior Reimbursement Account Manager to join our team at Fidelity TalentSource LLC. As a key member of our organization, you will play a critical role in providing exceptional service to our clients, ensuring their satisfaction and retention.

Key Responsibilities
  • Build and maintain strong relationships with corporate clients, serving as a trusted advisor and primary point of contact.
  • Provide administrative services, including onboarding and ongoing support, to ensure quality, accuracy, and efficiency.
  • Escalate and actively participate in the resolution of service issues, ensuring they are addressed appropriately within the organization.
  • Collaborate with the sales and relationship management teams to expand Fidelity's healthcare businesses and develop industry-leading solutions.
  • Bring voice of the customer feedback to the Product Team to inform product development and improvement.
Requirements
  • 7-10 years of experience in consultative client account management, with a proven ability to build and maintain client relationships.
  • 5-7 years of experience servicing large corporate clients.
  • Bachelor's Degree or equivalent experience.
  • Preferred experience with a broad range of healthcare and wellness benefits.
What We Offer

Fidelity TalentSource LLC is a dynamic and inclusive organization that values honesty, integrity, and the safety of our associates and customers. We offer a range of benefits and opportunities for growth and development, including:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.
How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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