Current jobs related to Enterprise Technical Support Representative - Camas, Washington - Disability Solutions

  • Enterprise Architect

    3 weeks ago

    Camas, Washington, United States Fisher Investments Full time

    Enterprise Architect OpportunityAt Fisher Investments, we're seeking an experienced Enterprise Architect to join our team. As a key member of our technology organization, you'll play a critical role in shaping the future of our firm's technology and information security. About the RoleThe Enterprise Architect will be responsible for planning and developing...

  • Enterprise Architect Portfolio Manager

    3 weeks ago

    Camas, Washington, United States Fisher Investments Full time

    Enterprise Architect Portfolio ManagerFisher Investments is seeking an experienced Enterprise Architect Portfolio Manager to join our team. As a key member of our Enterprise Architecture team, you will play a critical role in shaping the technology strategy and direction of our organization.About the RoleThe Enterprise Architect Portfolio Manager will be...

  • Enterprise Architect Portfolio Manager

    4 weeks ago

    Camas, Washington, United States Fisher Investments Full time

    Enterprise Architect Portfolio ManagementWe are seeking an experienced Enterprise Architect to join our team at Fisher Investments. As a key member of our Enterprise Architecture team, you will play a critical role in shaping the technology strategy and architecture of our organization.About the RoleThe Enterprise Architect will be responsible for developing...

  • Customer Service Representative

    3 weeks ago

    Camas, Washington, United States Staff My Agency Full time

    Customer Service Representative - State Farm Agent Team MemberWe are seeking an energetic professional to join our team as a Customer Service Representative. As a key member of our State Farm Agent Team, you will be responsible for providing exceptional customer service and helping our business grow through value-based conversations and remarkable customer...

  • Sales Representative

    3 weeks ago

    Camas, Washington, United States Wade Au - State Farm Agency Full time

    Job OpportunityWade Au - State Farm Agency is seeking a motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for developing insurance quotes, making sales presentations, and closing sales. You will also establish client relationships, follow up with clients, and develop ongoing networking...

  • Sales Representative

    2 weeks ago

    Camas, Washington, United States Lamarque agency Full time

    Job OverviewWe are seeking highly motivated individuals to join our team as Sales Representatives. As a Sales Representative, you will be responsible for calling clients, qualifying, and setting up appointments to meet with them over the phone or through zoom to help them apply for an insurance policy.Key Responsibilities:This is a commission-based sales...

  • Customer Service Representative

    2 weeks ago

    Camas, Washington, United States Wade Au - State Farm Agent Full time

    Job OverviewAre you a self-starter with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a highly motivated and results-driven Customer Care Representative to join our team at Wade Au - State Farm Agent.Key ResponsibilitiesAs a Customer Care Representative, you will...

  • Customer Support Coordinator

    3 weeks ago

    Camas, Washington, United States nLIGHT Full time

    Job SummarynLIGHT is seeking a highly organized and customer-focused Customer Support Admin to join our team. As a key member of our support operations, you will be responsible for providing exceptional customer service, resolving technical issues, and ensuring seamless communication with our customers and internal teams.Responsibilities:Respond to service...

  • Account Sales Representative

    3 weeks ago

    Camas, Washington, United States Peak Performance Group Full time

    Job OverviewPrecision Solutions is a sales and marketing firm with a reputation as a leader in the industry. We create and execute sales strategies to help our clients penetrate local and national markets.We are seeking a motivated Account Sales Representative to join our sales team. The successful candidate will work on behalf of our award-winning client, a...

  • Senior PKI Infrastructure Security Specialist

    3 weeks ago

    Camas, Washington, United States Fisher Investments Full time

    Job Title: Senior PKI Infrastructure Security SpecialistFisher Investments is seeking a highly skilled Senior PKI Infrastructure Security Specialist to join our Corporate Systems team. As a key member of our technology department, you will play a critical role in developing and implementing scalable and strategic solutions to support our global growth.The...

  • Customer Service Representative

    3 weeks ago

    Camas, Washington, United States Wade Au - State Farm Agency Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Wade Au - State Farm Agency. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.Key ResponsibilitiesEstablish and maintain strong relationships with...

  • Azure Technical Lead

    3 weeks ago

    Camas, Washington, United States Fisher Investments Full time

    Job Title: Azure Technical LeadWe are seeking an experienced Azure Technical Lead to join our Cloud Platform team at Fisher Investments. As a key member of our team, you will be responsible for mentoring, supporting, and teaching a team of cloud engineers in designing, implementing, and managing our Azure-based cloud infrastructure.Key Responsibilities:Guide...

  • Insurance Billing Customer Service Representative

    3 weeks ago

    Camas, Washington, United States StaffMyAgency LLC Full time

    Customer Service Representative - Insurance Billing SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance Billing Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our...

  • Senior PKI Infrastructure Security Specialist

    3 weeks ago

    Camas, Washington, United States Fisher Investments Full time

    About the RoleWe are seeking a highly skilled Senior PKI Infrastructure Security Engineer to join our team at Fisher Investments. As a key member of our Corporate Systems team, you will be responsible for designing, implementing, and maintaining a robust Public Key Infrastructure (PKI) to support our global growth.Key ResponsibilitiesDesign and implement a...

  • Senior Technology Manager

    3 weeks ago

    Camas, Washington, United States Fisher Investments Full time

    Job Title: Vice President, Enterprise Data ManagementFisher Investments is seeking a seasoned technology leader to join our team as Vice President, Enterprise Data Management. This is a senior technology management role that leads teams in the strategy, delivery, and support of firm-wide data.About the Role:The successful candidate will be responsible for...

  • Data Management Office Director

    4 weeks ago

    Camas, Washington, United States Fisher Investments Full time

    Job Title: VP, Enterprise Data ManagementWe are seeking an experienced leader to join our team as the VP, Enterprise Data Management. This role will be responsible for leading the strategy, delivery, and support of firm-wide data management initiatives.Key Responsibilities:Develop and implement data management strategies to support business growth and...

  • Licensed Insurance Customer Service Representative

    2 weeks ago

    Camas, Washington, United States Staff My Agency Full time

    Position OverviewWe are seeking a highly motivated and customer-focused professional to join our team as a Licensed Insurance Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.ResponsibilitiesEstablish and maintain strong relationships with customers,...

  • Medical Sales Account Representative

    4 weeks ago

    Camas, Washington, United States Fisher Investments Full time

    Unlock Your Potential as an Account ExecutiveImagine working in a dynamic sales environment where you can grow your skills, build relationships, and control your career path. As an Account Executive at Fisher Investments, you'll engage with high-net-worth individuals, determine their investment goals, and educate them on our services. You'll work closely...

  • Software Engineering Manager

    3 weeks ago

    Camas, Washington, United States nLIGHT Full time

    We are seeking a highly skilled Software Engineering Manager to join our team at nLIGHT. As a key member of our IT department, you will be responsible for leading a team of software developers, overseeing the development of new features and processes, and ensuring the delivery of high-quality software products.Key responsibilities include:Leading software...

  • Customer Service Representative

    3 weeks ago

    Camas, Washington, United States Wade Au - State Farm Agency Full time

    Job OverviewAs a Licensed Customer Service Representative for Wade Au - State Farm Agency, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences.We seek a motivated and self-starting professional with a strong work ethic and a total commitment to success. If you are passionate about...

Enterprise Technical Support Representative

2 months ago

Camas, Washington, United States Disability Solutions Full time
Job Summary

The Technical Support Specialist is responsible for resolving technical support issues from business customers and technical support escalations from Tier 1 team members. This role is a hybrid position, with a minimum of 1 day a month in our office.

Your Contribution

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you'll need for success at Disability Solutions. In this role you will:

  • Troubleshoot video conference system issues for customers via phone, email and chat
  • Resolve escalated support tickets from our Tier 1 support team
  • Assist Tier 1 support team by providing guidance to resolve tickets without escalation
  • Provide ad-hoc feedback about trends, new issues and the voice of the customer
  • In periods of low technical support volume, assist with related projects
Key Qualifications

For consideration, you must bring the following minimum skills and experiences to our team:

  • Proven experience in an AV technical support capacity, with at least 1 year's video-conference troubleshooting experience
  • Experience providing technical support via phone
  • Experience troubleshooting video conferencing software within an enterprise environment
  • Fluent (written and spoken) in English
  • Strong and verifiable knowledge of customer care processes and techniques
  • Demonstrated experience handling moderate-to-high phone call volume
  • Experience with Salesforce/Oracle/Zendesk support ticketing systems
  • Experience with one or more of the following VC software services: Zoom, Skype, Google Hangouts
Preferred Qualifications

Previous Video Conference Room Administration/Installation involving MS Teams, Zoom Rooms or Google Meet software is strongly preferred. In-depth knowledge of Video Conferencing software within an enterprise environment is also strongly preferred.

About Disability Solutions

Disability Solutions is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply.

Benefits

This position offers an annual base salary typically between $71,500 - $101,000 depending on location and experience. In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills. Disability Solutions offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process, and need an alternative method for applying, you may contact us toll-free at for assistance and we will get back to you as soon as possible.