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Apartment Community Manager

2 months ago

Charlottesville, Virginia, United States NewCastle Management Group Full time
Position Overview

NewCastle Management Group is a leader in the development and management of urban and suburban multifamily housing communities. Our success is built on a foundation of meticulous project selection, focusing solely on premier properties in strategically chosen markets. We leverage our extensive experience in multifamily operations and a diverse range of industry skills to cultivate exceptional living environments for our residents and investors.

If you are seeking a dynamic workplace that values your skills and recognizes your contributions, we are in search of a dedicated professional to enhance our team. We prioritize investing in our associates, fostering their growth, and equipping them with the necessary tools for success. Our commitment to internal promotion and team development is key to our long-term vision.

We are looking for a proactive leader who can guide the staff while creating opportunities for personal and professional advancement. The Property Manager will establish the work environment's tone and embody the organization's culture. We will ensure that our new manager has the resources needed to align the community with our company philosophy.

The ideal candidate will be a leader who takes initiative, champions their team, and maintains a focus on financial performance while delivering outstanding customer service to both internal and external stakeholders. Successful candidates will be organized, driven, and collaborative.

Key Responsibilities

  • Manage the overall financial and operational performance of the property.
  • Lead marketing efforts to enhance community visibility and drive qualified rental inquiries.
  • Assist in the development of the annual budget and ensure adherence to budgetary guidelines throughout the year.
  • Oversee routine expenditures to align with the owner-approved budget and manage vendor relationships.
  • Process, approve, and submit all invoices for timely payment on a weekly basis.
  • Maintain and reconcile petty cash accounts effectively.
  • Analyze rent rolls, aging accounts, and capital improvement programs to identify potential risks and management challenges.
  • Coordinate the collection of all revenue streams.
  • Train, motivate, and supervise on-site staff to achieve operational objectives.
  • Conduct new employee orientation and annual performance evaluations.
  • Review and approve employee timesheets.
  • Provide ongoing training for office staff, covering leasing processes, safety protocols, and other essential training.
  • Ensure accurate reconciliation of security deposits and move-out accounts, preparing final statements promptly.
  • Monitor the bad debt process and oversee collections activities.
  • Collaborate with the service team to manage apartment turnovers and inspections.
  • Coordinate move-ins with leasing staff and service departments.
  • Engage with maintenance teams and contractors to ensure compliance with company standards.
  • Facilitate communication between residents and contractors regarding ongoing issues and project timelines.
  • Foster positive relationships with employees, owners, residents, contractors, and visitors.
  • Supervise legal proceedings in accordance with local regulations.
  • Address and respond to all written resident complaints received by management.
  • Coordinate with legal counsel on delinquent tenant matters and represent the company in court as necessary.
  • Review move-in accounts to ensure accurate assessment of recurring charges.
  • Conduct weekly reviews of advertising for accuracy and effectiveness.
  • Provide marketing insights to the Regional Manager to enhance property visibility and resident satisfaction.
  • Maintain a strong customer service ethos.
  • Promote positive relations among prospects, residents, coworkers, and contractors.
  • Supervise routine maintenance services and ensure resident satisfaction through follow-up.
  • Regularly inspect the property and check on vacant units.
  • This position reports directly to the Regional Manager.

Qualifications

  • Minimum of 2 years of relevant experience in property management.
  • Proficient understanding of multifamily property management practices, including Fair Housing laws, maintenance, resident relations, leasing, rent collection, eviction processes, and accounting principles.
  • Exceptional communication and interpersonal skills.
  • Detail-oriented with strong organizational capabilities.
  • Excellent customer service skills.
  • Effective time management and task prioritization abilities.
  • Strong critical thinking and problem-solving skills.
  • Knowledge of landlord-tenant laws.
  • Comprehensive understanding of financial management, balancing income and expenses for optimal results.
  • Demonstrated emotional intelligence and outstanding customer service skills.
  • Strong written and verbal communication skills.

This job description is intended to provide a general overview of the responsibilities and qualifications for the Property Manager role. Duties may evolve over time, and the company will provide notice of any significant changes whenever possible.

The Property Manager will conduct all business in accordance with NewCastle Management Group policies, as well as all applicable Federal, State, and local laws.

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.