Hospitality Operations Manager

1 day ago


Boston, Massachusetts, United States Gecko Hospitality Full time
Overview
As a Front of House Manager at Gecko Hospitality, you will play a vital role in ensuring the success of our restaurants and bars. This involves overseeing daily operations, managing staff, and providing exceptional customer service.

Salary and Benefits
The salary for this position is estimated to be between $70,000 and $80,000 per year, plus a bonus. We offer comprehensive health, dental, and vision insurance, a robust retirement plan, paid vacation, and sick leave, as well as the convenience of paid parking.

Job Description
Your primary responsibility as a Front of House Manager is to ensure that guests have an enjoyable experience while dining at our establishment. This includes overseeing all aspects of front-of-house operations such as greeting customers, taking reservations, managing waitlists, and ensuring high-quality customer service. You will also be responsible for managing and training staff members, including servers, hosts/hostesses, bartenders, and busboys.

Key Responsibilities
Some of your key responsibilities will include creating schedules while respecting labor laws and regulations, ensuring all company policies and procedures are followed, and planning and participating in promotional events. You will also be responsible for handling guest complaints promptly and efficiently, monitoring and ordering supplies, and maintaining regular communication with staff and management through meetings and discussions.

Requirements and Qualifications
To be successful in this role, you will need to have prior restaurant management experience with sales volume of $7,000,000 a year or more, proficiency in restaurant back office software, particularly Toast, and excellent problem-solving skills and customer service aptitude. You should also have exceptional communication and interpersonal skills, as well as the ability to effectively delegate responsibilities and maximize resources.

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