Service Operations Manager

2 days ago


Boston, Massachusetts, United States City Winery Full time
Job Summary

The Service Operations Manager at City Winery oversees all front-of-house operations, providing support to the General Manager and serving as a secondary leader for the property. This role involves overseeing and developing the operations management team, hiring service staff, and ensuring proper training on company culture and service responsibilities.

About Us
City Winery is a unique workplace where wine, food, and live entertainment collide. Since 2008, we've been turning heads with amazing live performances, delectable cuisine, and award-winning wines. Our philosophy of hospitality is more than just a buzzword – it's a way of life.

Responsibilities
As a key member of our management team, you'll be responsible for:
  • Oversight of front-of-house operations, including pre-shift messaging, EOD notes, and Open Table management.
  • Development of staff sales incentives programs and communication with FOH managers and supervisors.
  • Fielding service complaints, preparing responses, and sending final sign-offs from the GM.
  • Practicing consistent facility surveys to ensure staff, artists, and guests have a positive experience.
  • Maintaining a healthy working relationship between FOH and BOH departments.

Financial Responsibilities
You'll work closely with the General Manager to manage FOH F&B forecast sales and labor budgets. Additionally, you'll review payroll punches, assess Comp & Void activity, and monitor Waste/Loss management.

Requirements
To succeed in this role, you'll need:
  • A minimum 5 years' experience in multi-faceted, high-volume restaurants or equivalent relevant experience.
  • Proven financial and business acumen, with unparalleled passion for hospitality, food, wine, and music.
  • Ability to successfully multitask, delegate, and manage several projects simultaneously in a fast-paced environment.

Compensation and Benefits
We offer an estimated salary of $85,000 per year, based on industry standards. Additionally, you'll enjoy benefits such as Medical, Dental, Vision Insurance, Flexible Savings Accounts, HSA, Dependent Care, Basic Life and AD&D Insurance, and Amazing discounts on dining and retail wine.

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