Hotel Night Auditor
2 days ago
Embark on an exciting journey in the hospitality industry at Phoenix Happy Valley Residence Inn, now hiring a Hotel Night Auditor. This role requires working overnight shifts, providing exceptional customer service, and ensuring the accuracy of financial and accounting records.
Key Responsibilities:- Conduct daily audits, balance, post, and report on front desk, rooms, and food and beverage cash and credit operations.
- Greet and interact with guests in a warm, friendly, and professional manner.
- Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
- Work in cooperation with other departments to ensure a positive guest experience.
- Use computer system to make reservations, check-in and check-out property guests, process payments.
- Perform tasks such as answering phones, maintain a cash drawer, operate office equipment.
- Ensure guest and property safety by knowing all safety, security, and emergency procedures.
- Process departmental reports.
- Must be able to work Friday-Monday 11:00PM until 7:00AM.
- Understanding of general accounting practices and ability to compile facts and figures.
- Strong oral and written communication and interpersonal skills.
- Motivated to maintain excellent customer service reputation.
- Strong attention to detail, organization, and follow-up abilities.
- Reliability and honesty.
- Desire to contribute to a supportive and effective team.
- Ability to be patient and creatively problem solve.
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states, including Hilton and Marriott hotels, restaurants, and a conference center.
We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility. As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure.
NCG Hospitality is an Equal Opportunity Employer.
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