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Customer Service Representative

2 months ago

Gaithersburg, Maryland, United States IKEA Full time

Job Summary: As a Customer Service Associate at IKEA, you will be responsible for creating a positive customer experience by ensuring accurate transactions and/or orders. You will meet customers' needs, solve problems independently, and recognize when to escalate to a manager. You will build loyalty by ensuring a positive customer journey during the IKEA shopping experience. You will provide customers with a simple and efficient checkout experience.

Key Responsibilities:

  • Ensure accurate transactions and/or orders
  • Meet customers' needs and solve problems independently
  • Recognize when to escalate to a manager
  • Build loyalty by ensuring a positive customer journey
  • Provide customers with a simple and efficient checkout experience

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong customer service skills
  • Ability to work independently and as part of a team