Service Coordinator
5 days ago
As a Service Coordinator at Syntegon, you will play a crucial role in ensuring the efficient and profitable utilization of our field service team. You will act as a liaison between customers and the field service team, coordinating activities and providing direction for projects and service jobs. Your attention to detail and organizational skills will be essential in managing and organizing field service data on our network.
Key Responsibilities- Coordinate the scheduling of the field service team to ensure efficient and profitable utilization.
- Act as a liaison between customers and the field service team, ensuring excellent customer service.
- Manage and organize field service data on our network, ensuring accuracy and timeliness.
- Prepare estimates for customers and track follow-up actions.
- Collaborate with colleagues to ensure proper invoicing and maintain operational reference documents.
- Represent the department on cross-functional teams and projects throughout the organization.
- Provide process improvements to the department and perform other duties as assigned by the manager.
- High School Diploma or GED.
- 2+ years of experience working in a Field Service, Project Coordinator, or Schedule Planning capacity.
- 2+ years of experience working with Microsoft Office, including Excel, Outlook, and Word.
- Planning and organizational skills.
- Attention to detail and accuracy in all phases of work performed.
- Professional telephone etiquette and excellent customer service skills.
- Ability to maintain interpersonal relationships with colleagues and customers.
- Demonstrated written and verbal communication skills.
- Ability to work both as a team and independently.
- Knowledge of SAP.
Syntegon is a global leader in process and packaging technology, with a commitment to STEM initiatives and a diverse workforce. We are an Equal Opportunity Employer and do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
We are a proud supporter of STEM initiatives, including FIRST Robotics and AWIM. We are ready to try something new and contribute to ensuring that people worldwide are provided with high-quality medications and safely packaged food.
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