Assistant Manager

4 days ago


New York, New York, United States Housing Works Full time
About Housing Works

Housing Works is a pioneering organization dedicated to ending the dual crises of homelessness and HIV/AIDS. Founded in 1990, we have been at the forefront of social entrepreneurship, operating high-end thrift shops in Manhattan and Brooklyn, as well as a beloved Bookstore Cafe in Soho.

Job Summary

We are seeking an experienced Assistant Manager to join our team at one of our community-based Housing Works Thrift Shops. As a key member of our retail operations team, you will be responsible for leading the training and development of our staff, empowering them to work together to achieve organizational goals and objectives.

Key Responsibilities
  • Develop strategic and operational objectives for self and others to ensure work is completed efficiently.
  • Ensure that the store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos.
  • Work with the Store Manager to train and develop skills of all employees and volunteers to ensure that all fully understand standards, organizational goals and direction.
  • Ensure store is merchandised in accordance with Housing Works standards.
  • Responsible for ensuring compliance with all Housing Works policies and procedures and ensuring that all organizational deadlines and directives are met.
  • Understand and fully implement Housing Works' customer service program, showcasing exemplary customer/donor service.
Requirements
  • Minimum of 2 years prior retail management experience or equivalent experience in managing a team.
  • Working knowledge of the second-hand market to include the breadth of products offered in the Housing Works Thrift Shops.
  • Knowledge of Microsoft Office.
  • Some Human Resource principles.
Competencies
  • Excellent communication skills (both verbal and written), interpersonal and team-oriented skills.
  • Self-starting, self-motivating, solutions-oriented mindset.
  • Excellent organizational skills and attention to detail.
  • Ability to make decisions under pressure, flexibility to course correct as necessary.
  • Strong interest in the Housing Works mission to end the dual crises of homelessness and HIV/AIDS.
Working Conditions
  • Flexibility in schedule; weekends and holidays are required; may be required to work over 40 hours a week as necessary with prior approval from Director of Stores or VP of Thrift Retail.
  • Non-exempt employees are paid overtime at the rate of 1.5 times their hourly rate for all hours worked in excess of 40 in a given workweek.
  • Frequently required to stand, walk, kneel, and bend for long periods of time.
  • Frequently required to lift a minimum of 40 pounds.
  • Frequently communicates (exchanges information, converse with, express oneself) with subordinates, vendors, supervisors, and community at large.

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