IT Support Technician

2 days ago


Minneapolis, Minnesota, United States SysMind Tech Full time
Job Title: IT Support Technician

We are seeking an experienced IT Support Technician to join our team at SysMind Tech. As a key member of our technical staff, you will be responsible for providing top-notch support to our clients, troubleshooting hardware and software issues, and ensuring that all endpoints are up-to-date with the latest patches, backups, and antivirus scans.

Key Responsibilities:
  • Repair laptops (HP & Lenovo) and iPads (standard & Air)
  • Evaluate and troubleshoot Office 365, iOS, Android, VPN, and network issues using tools like MDM Airwatch console
  • Implement Unified Endpoint Management and XDR system setup
  • Troubleshoot hardware repair of laptops and iPads
  • Laptop imaging to standard image
  • Equipment setup according to customer policy

Requirements:
  • Strong knowledge of hardware and software troubleshooting
  • Excellent problem-solving skills
  • Ability to work in a fast-paced environment
  • Proficiency in MDM Airwatch console management
  • Estimated salary: $65,000 - $80,000 per year

About Us:
SysMind Tech is a leading provider of IT solutions, dedicated to delivering high-quality services to our clients. We offer a dynamic and supportive work environment, with opportunities for growth and professional development.

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