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Clinical Operations Nursing Supervisor
2 months ago
Company Overview:
At Northwestern Medicine, we prioritize every patient interaction, fostering a positive work environment. Our commitment to a patient-first philosophy distinguishes us as a leader in the healthcare sector. As a vital member of our team, you will contribute to our mission of enhancing healthcare quality across the Northwestern Medicine system. We offer competitive benefits, including tuition reimbursement, loan forgiveness, 401(k) matching, and comprehensive lifecycle benefits to support our employees.
Position Overview:
The OR Nursing Manager Operations embodies the mission, vision, and values of Northwestern Medicine, adhering to our Code of Ethics and Corporate Compliance Program while ensuring compliance with all relevant policies, procedures, and regulatory standards. This role entails autonomous management of one or more teams.
Key Responsibilities:
- Oversee daily operations of assigned departments, divisions, programs, services, and/or locations. This includes defining workflows, managing staffing, reallocating resources as necessary, developing operational and capital budgets, and monitoring budget performance to ensure compliance.
- Provide leadership, support, and supervision to team members, ensuring they possess the necessary competencies to address patient needs effectively and deliver high-quality, cost-effective care. This includes conducting performance reviews and facilitating the resolution of complex issues.
- Collaborate with department leadership to establish and advance departmental goals, communicating progress and any necessary decisions to relevant leadership teams.
- Ensure that departmental policies and processes comply with current Joint Commission standards and all applicable federal and state regulations, revising or creating policies as needed to adapt to evolving patient care delivery.
- Manage escalations and interpret patient requirements, ensuring that care coordination meets age-specific needs.
- Perform additional duties as assigned.
Additional Responsibilities:
Business Acumen:
- In-depth knowledge of Joint Commission standards and regulatory requirements.
- Ability to analyze data for informed decision-making and provide data-driven recommendations.
- Proficient in budget creation aligned with organizational guidelines.
- Effectively apply change management principles while leading.
- Strong proficiency in Microsoft Office applications and electronic medical records.
- Detail-oriented with a commitment to accuracy in work.
Problem-Solving Skills:
- Autonomously manage challenging situations, identifying stakeholders and defining necessary actions within tight timelines.
- Balance multiple priorities effectively, seeking guidance when necessary.
- Adapt calmly to changes in the work environment or unexpected events.
- Guide team members in resolving complex operational and customer relations issues.
Interpersonal Skills:
- Demonstrate exceptional verbal and written communication skills, fostering effective relationships with patients, physicians, management, and staff.
- Exhibit confidence, professionalism, and optimism while leading others, guided by a servant leadership philosophy.
- Maintain patient confidentiality in accordance with Northwestern Memorial HealthCare policies.
Qualifications:
Required:
- Bachelor's degree in nursing with a master's degree or currently enrolled in a master's program.
- A minimum of three years of nursing or healthcare experience with increasing responsibilities.
- Basic Life Support (BLS) certification.
- Current clinical license in the relevant state.
- Magnet-recognized certification in the specialty area.
Preferred:
- At least three years of supervisory or management experience.
Equal Opportunity Employer:
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
