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Vice President of End User Services

2 months ago

Peabody, Massachusetts, United States Harvard Partners, LLP Full time
About the Role

The Vice President of End User Services at Harvard Partners, LLP is a strategic leader responsible for overseeing the delivery of exceptional IT services to our global workforce. This role requires a seasoned professional with a proven track record of managing complex IT operations, driving service excellence, and fostering a culture of innovation.

Key Responsibilities
  • Service Desk Management: Oversee the Service Desk team, ensuring timely and effective resolution of end-user issues and requests.
  • IT Service Management: Develop and implement IT service management processes, including incident, problem, and change management, to ensure seamless service delivery.
  • Team Leadership: Lead and mentor a team of IT professionals, promoting a culture of collaboration, continuous learning, and professional growth.
  • Service Improvement: Identify opportunities for service improvement and implement initiatives to enhance the overall IT experience for end-users.
  • Financial Management: Manage financial budgets for IT services, ensuring effective resource allocation and optimization.
  • Communication: Develop and maintain effective communication channels with stakeholders, including end-users, business leaders, and IT teams.
Requirements
  • Leadership Experience: Proven track record of leading IT teams and driving service excellence.
  • IT Service Management: Strong understanding of IT service management principles, including ITIL.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to tailor messages for diverse audiences.
  • Technical Knowledge: Strong technical knowledge of IT systems, including cloud-based solutions and collaboration tools.
  • Business Acumen: Understanding of business operations and the ability to make informed decisions that align with business objectives.