Loro Piana, Fashion Sales Representative
1 month ago
Join Our Team
Company: Loro Piana
Country / Region: United States
City: Chicago
Business Group: Fashion & Leather Goods
Contract Type: Permanent Position
Function: Retail
Experience Required: Minimum 2 years
Reference No.: LORP01231
The Retail Sales Specialist serves as the primary Brand Ambassador for Loro Piana. This individual is a dedicated professional who excels in engaging with customers, fostering relationships, and understanding their unique preferences. The Sales Specialist will be responsible for developing a personalized client portfolio and will strive to meet the sales targets and key performance indicators (KPIs) established by the Store Manager. A collaborative team player, the Sales Specialist will maintain a positive demeanor while working closely with colleagues to achieve collective store objectives.
Key Responsibilities
- Deliver exceptional customer experiences by adhering to company standards during every interaction.
- Establish and nurture relationships with clients, tailoring the sales approach to align with their needs and lifestyles.
- Maintain meticulous attention to detail throughout the sales process and after-sales service.
- Support team dynamics by assisting colleagues whenever necessary.
- Monitor personal sales performance and KPIs to ensure targets are consistently met.
- Contribute to the overall organization and cleanliness of the store.
Sales
- Manage the sales process in accordance with Loro Piana's standards.
- Achieve personal sales goals and KPIs as directed by the Store Manager.
- Proactively track and assess personal performance.
- Deliver high-quality customer service consistently, demonstrating initiative and understanding of responsibilities.
Client Management and CRM
- Ensure efficient after-sales service to maintain client satisfaction and loyalty, enhancing the Brand's image.
- Address customer concerns by escalating issues to the Store Manager as needed.
- Engage in proactive outreach to new clients and follow up on customer inquiries.
- Capture essential customer data to support CRM reporting strategies.
Product Knowledge
- Participate in all product presentations across various categories.
- Possess extensive knowledge of products and a commitment to continuous learning.
- Ensure proper care and presentation of products in the store.
Visual Merchandising
- Assist in maintaining visual displays throughout the store, communicating any issues to the Store Manager.
Inventory Management
- Stay informed about stock levels to optimize sales opportunities.
- Participate in annual inventory counts for each product category.
Theft Prevention
- Adhere to assigned roles to prevent theft and losses, collaborating with colleagues.
- Remain vigilant regarding missing items and suspicious behaviors, promptly notifying the Store Manager of any concerns.
Candidate Profile
- Relevant experience as a Sales Associate in a luxury retail environment.
- Alignment with the Brand's identity and a keen eye for detail.
- Passion for Loro Piana products and the Brand itself.
- Strong interpersonal, teamwork, and problem-solving skills.
- Ability to manage stress effectively, demonstrating flexibility and adaptability.
- Fluency in English, both spoken and written; proficiency in additional languages is advantageous.
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