Customer Service Representative

7 days ago


Belleville, Illinois, United States Health Care Service Corporation Full time
Job Summary

As a Customer Advocate II at Health Care Service Corporation, you will play a vital role in providing exceptional customer service to our clients. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Respond to customer inquiries via phone and written correspondence in a prompt and accurate manner.
  • Conduct research to resolve customer issues and provide solutions.
  • Complete complex adjustments as assigned.
  • Work independently with minimal supervision.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • At least one year of customer service experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a dynamic environment and adapt to changing priorities.
  • Strong analytical and organizational skills.
Preferred Qualifications

While not required, the following qualifications are preferred:

  • Knowledge of the disability industry.
  • Experience with insurance and benefits processing.
  • Multi-lingual skills.
  • Proficiency in Microsoft Word and Excel.
Work Environment

This is a flex role that requires working 3 days in the office and 2 days from home.

We are an Equal Opportunity Employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued.



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