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Senior Customer Service Representative

2 months ago

Belleville, Illinois, United States PCs for People Full time
Job Summary

We are seeking a highly skilled Senior Customer Service Representative to join our Contact Center team at PCs for People. As a key member of our team, you will provide exceptional customer service, resolve customer inquiries, and support our staff in delivering outstanding service to our clients.

Key Responsibilities
  • Provide top-notch customer service via phone, email, and other communication channels
  • Resolve customer complaints and issues in a timely and professional manner
  • Support Contact Center staff in delivering excellent service to customers
  • Assist with technical support, data entry, and other administrative tasks as needed
  • Monitor and manage customer interactions to ensure high levels of satisfaction
  • Collaborate with team members to achieve shared goals and objectives
  • Stay up-to-date with company policies, procedures, and product knowledge
Requirements
  • High School Diploma or equivalent
  • Excellent communication, interpersonal, and customer service skills
  • Basic understanding of administrative and clerical procedures and systems
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Self-directed, self-motivated, and strong analytical thinker
  • Ability to work effectively in a team environment
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Equal Employer Opportunity.