FHP Financial Solutions Expert
3 weeks ago
At Nav, we're revolutionizing small business financing by providing unparalleled access and control. Our mission-driven team is comprised of curious, purpose-driven individuals who continuously push themselves and our company to new heights.
Job OverviewWe're seeking a highly motivated FHP Financial Solutions Expert to join our dynamic call center team. As a key member of our team, you'll be responsible for delivering exceptional customer service, guiding conversations that enhance our clients' financial relationships with us, and identifying trends from customer feedback to drive continuous improvement.
Salary and BenefitsAs an FHP Financial Solutions Expert at Nav, you can expect a competitive salary of $17.50/hour, with opportunities for raises up to $20.50/hour. We also offer a range of benefits, including Company Ownership (equity), Unlimited Planned Vacation, Benefits Day One, 6 Weeks Paid Parental Leave, Work From Anywhere, Flexible Work Arrangements, Free Telehealth and Telemental Health For All Employees, Employee Networking and Events, Community Network Groups, Meaningful Perks and Rewards, Learning and Development Opportunities, and Pet Insurance.
Required Skills and Qualifications- A passion for delivering exceptional customer service via phone, chat, and email
- Strong ability to direct customers efficiently to the proper resolution for their issue
- Expertise in multitasking and moving between computer programs while holding seamless conversations with customers
- Consistency and reliability with attendance and a commitment to improving performance constantly
- History of providing essential feedback regarding escalation trends, opportunities, challenges, productivity, and process improvement
We celebrate what makes our employees unique because the businesses we serve are progressively diverse and distinctly original. At Nav, we empower our employees to express their identities authentically and provide a safe, supportive environment where everyone matters.
Our Compensation PhilosophyWe believe great, enduring relationships are grounded in trust and transparency. Compensation shouldn't be a distraction, and employees should understand how pay and career advancement decisions are made. Providing equal pay for equal work is table stakes for being a great place to work.
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