Financial Services Advocate

3 weeks ago


Blacksburg, Virginia, United States Nav Full time
About Us

Nav is revolutionizing small business financing by providing unparalleled access and control to entrepreneurs.

We're a team of passionate innovators who thrive in a fast-paced environment, always seeking better ways to serve our customers. Our mission and values are deeply ingrained in every aspect of our company culture.

Job Summary

We're seeking an exceptional Financial Services Advocate to join our dynamic team. As a key member of our customer support team, you'll be responsible for delivering world-class service to our small business owners, guiding them through their financial journey with Nav.

Your primary focus will be on providing expert advice, addressing customer concerns, and simplifying complex financial concepts. You'll work closely with stakeholders to identify trends, improve processes, and drive business growth.

Responsibilities
  • Customer Service: Provide top-notch support to small business owners via phone, email, and chat, ensuring seamless interactions and resolving issues efficiently.
  • Financial Guidance: Offer expert advice on account management, financial decision-making, and trend analysis, empowering customers to make informed decisions.
  • Process Improvement: Collaborate with stakeholders to simplify complex financial concepts, identify areas for improvement, and implement process enhancements.
  • Trend Analysis: Analyze customer feedback, identify trends, and provide recommendations for improving our services.
Requirements
  • Excellent Communication Skills: Proven ability to communicate complex information clearly and concisely, both verbally and in writing.
  • Financial Knowledge: Strong understanding of financial concepts, including account management, credit, and cash flow.
  • Technical Skills: Proficiency in Microsoft Office (Outlook, Word, Excel) and ability to learn new software quickly.
  • Customer Focus: Passion for delivering exceptional customer service and building strong relationships.
  • Problem-Solving: Ability to analyze problems, identify solutions, and implement effective resolutions.
What We Offer
  • Competitive Salary: $17.50/hour plus raises up to $20.50/hour as you master the position.
  • Company Ownership: Opportunity to own equity in Nav, aligning your interests with ours.
  • Benefits: Comprehensive benefits package, including health insurance, paid time off, and parental leave.
  • Professional Growth: Opportunities for career advancement, training, and development.


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