Area Reservations Coordinator

4 weeks ago


West Hollywood, United States Springboard Hospitality Full time
Job Summary

We are seeking a highly organized and detail-oriented Area Reservations Coordinator to join our team at Springboard Hospitality. As a key member of our reservations team, you will be responsible for handling guest reservations, managing room blocks, and providing exceptional customer service to our guests.

Key Responsibilities
  • Answer and respond to guest inquiries in a timely and professional manner
  • Process guest reservations, including room assignments and special requests
  • Manage room blocks and ensure accurate forecasting
  • Provide exceptional customer service to guests, responding to their needs and concerns
  • Collaborate with the front desk team to ensure seamless guest experiences
Requirements
  • High school diploma or equivalent required; college degree preferred
  • 1+ year of experience in a customer-facing role, preferably in hospitality
  • Advanced knowledge of computer software, including Microsoft Office and web analytics tools
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
What We Offer
  • Competitive base salary
  • PTO and medical, dental, and vision insurance
  • 401K and education assistance
  • Employee rates at all Springboard Hospitality hotels
  • Monthly cell phone stipend and dry cleaning services

Springboard Hospitality is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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