Area Reservations Coordinator
4 weeks ago
We are seeking a highly organized and detail-oriented Area Reservations Coordinator to join our team at Springboard Hospitality. As a key member of our reservations team, you will be responsible for handling guest reservations, managing room blocks, and providing exceptional customer service to our guests.
Key Responsibilities- Answer and respond to guest inquiries in a timely and professional manner
- Process guest reservations, including room assignments and special requests
- Manage room blocks and ensure accurate forecasting
- Provide exceptional customer service to guests, responding to their needs and concerns
- Collaborate with the front desk team to ensure seamless guest experiences
- High school diploma or equivalent required; college degree preferred
- 1+ year of experience in a customer-facing role, preferably in hospitality
- Advanced knowledge of computer software, including Microsoft Office and web analytics tools
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Competitive base salary
- PTO and medical, dental, and vision insurance
- 401K and education assistance
- Employee rates at all Springboard Hospitality hotels
- Monthly cell phone stipend and dry cleaning services
Springboard Hospitality is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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