Sales Coordinator

4 weeks ago


West Hollywood, United States Alta Loma, LLC Full time

Job Summary:

The Sales Reservation Coordinator plays a vital role in the Sales department by providing administrative support. This includes but is not limited to correspondence, filing, tracing, and answering telephones for general sales and reservation inquiries.

Key Responsibilities:

  • Maintain complete knowledge of hotel features, services, hours of operation, policies, and procedures.
  • Use of all office equipment, computer, and manual systems.
  • Stay up-to-date on in-house events, external businesses, contacts, and current/upcoming events.
  • Maintain confidentiality and security of sales & reservations-related information, correspondence, reports, and files.
  • Interact with guests and clients, ensuring prompt, accurate, and courteous service.
  • Receives and responds to requests and inquiries in a timely and professional manner. Route calls or email inquiries to the appropriate individual.
  • Document all guest requests/complaints and communicate such to respective personnel for proper handling and follow up as needed.
  • Assist with identifying and soliciting new accounts and assist with maintaining existing accounts.
  • Perform accurate data entry of reservations and group resumes as needed.
  • Accurately enter data into Opera PMS, as required.

Requirements:

  • Associate degree (AA); and/or minimum 2 years of experience; or equivalent combination of education and experience.
  • Luxury hotel and/or luxury residence experience preferred.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentage, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
  • Proficient in English- verbal and written.
  • Additional language(s) is a plus.

Computer Skills:

  • Proficient Microsoft Office applications-Word, Excel, Outlook.
  • Opera PMS experience is required.
  • Synxis experience is a plus.

Physical Requirements:

The employee will frequently lift and/or move up to 10 pounds and will occasionally lift and/or move up to 25 pounds.



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