Phone Presence Specialist

1 week ago


New Orleans, Louisiana, United States Virgin Hotels New Orleans Full time
Job Description
We are seeking a highly skilled Phone Presence Specialist to join our team at Virgin Hotels New Orleans. As a key member of our guest services team, you will be responsible for providing exceptional phone support to our guests, ensuring their needs are met and exceeded.

About the Role
In this role, you will work closely with other departments to ensure seamless communication and delivery of outstanding guest experiences. You will respond to incoming calls in a timely manner, utilizing your excellent communication skills to provide accurate information and resolve any issues that may arise. Your attention to detail and ability to multitask will enable you to effectively manage multiple requests simultaneously while maintaining a high level of professionalism and courtesy.

Key Responsibilities
- Respond to incoming calls within 3 rings, using a toggle system when necessary
- Maintain a professional tone and language when interacting with guests, adhering to Virgin's 'Tone of Voice' standards
- Learn and retain room service menu knowledge for efficient order taking
- Enthusiastically describe details of food dishes and beverages available in all F&B outlets
- Utilize excellent communication skills to effectively interact with guests and staff, both verbally and in writing
- Maintain a clean, hygienic, and organized work environment
- Ensure all guest questions and requests are completed and followed up on while executing fabulous guest service
- Manage The Know program to ensure relevant guest profile information is utilized to enhance their stay
- Collaborate effectively with other departments to successfully carry out requests and resolve any issues

Salary and Benefits
We offer a competitive salary range of $18-$22 per hour, depending on experience, along with opportunities for growth and development in a dynamic and supportive environment. Our benefits package includes medical, dental, and vision insurance, as well as paid time off and holidays.

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