Technical Support Specialist
3 weeks ago
We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at TEKsystems. This is an exciting opportunity for individuals who enjoy troubleshooting technical issues and providing top-notch support to clients.
Job DescriptionAbout the Role:
The successful candidate will provide tier 1 technical support to clients, responding to inquiries and resolving issues in a timely and professional manner. They will work closely with cross-functional teams to ensure seamless delivery of services.
Key Responsibilities:
- Provide exceptional customer service via phone, email, or chat
- Troubleshoot technical issues and resolve problems efficiently
- Collaborate with internal teams to escalate complex issues
- Maintain accurate records of interactions and resolutions
Requirements:
To be considered for this role, you should possess:
- A strong understanding of IT concepts and technologies
- Excellent communication and problem-solving skills
- Able to work in a fast-paced environment and adapt to changing priorities
- Security+ certification (or willing to obtain within 120 days)
- TS/SCI with CI Poly (within the last 5 years) or ability to obtain sponsored polygraph
What We Offer:
As a Technical Support Specialist at TEKsystems, you can expect:
- A competitive salary range of $65,000 - $85,000 per annum
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A positive and inclusive company culture
How to Apply:
If you are a motivated and enthusiastic individual looking for a challenging role in technical support, please submit your application for consideration.
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