Customer Service Representative

4 days ago

Hilliard, Ohio, United States Lowe's Companies Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and safe store environment.

Key Responsibilities:

  • Provide SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs
  • Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
  • Operates store equipment as needed, including cash registers, scanners, and other technology
  • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
  • Assists in line vesting to help quicker turnaround time for checkout
  • Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
  • Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
  • Reviews and places online orders and returned merchandise in the appropriate areas
  • Looks up product information and competitor prices for products to verify price match
  • Records all items that are used in the store on the store use lists
  • Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements
  • Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm
  • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
  • Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
  • Adheres to all safety requirements relevant to one's regular job duties

Requirements:

  • Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information
  • Less than 1 year of experience using common retail technology, such as smart phones and tablets
  • 1 to 2 years of retail experience as a cashier
  • Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation
  • High school diploma or equivalent
  • 1 to 2 years of experience identifying and selling products based on customer needs
  • 1 to 2 years of experience as a head cashier
  • 1 to 2 years of experience working in any department at a Lowe's retail store
  • 1 to 2 years of supervisory experience in any field

Lowe's is an Equal Opportunity Employer:

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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