Overnight Customer Service Representative

2 months ago


Hilliard, Ohio, United States Planet Fitness - Duo Fit, LLC Full time
Job Summary

The Overnight Cleaner will be responsible for maintaining the overall cleanliness of all areas of the facility to ensure a positive and safe member experience. Position hours are 10pm through 6am Monday through Thursday.

Key Responsibilities
  • Greet Members and Provide Exceptional Customer Service
    • Engage with members, prospective members, and guests in a friendly and professional manner.
  • Respond to Member Questions and Concerns
    • Address member inquiries and resolve issues in a timely and professional manner.
  • Maintain Facility Cleanliness
    • Ensure the neatness and cleanliness of the club, including restrooms, locker rooms, and fitness equipment.
  • Monitor Safety and Cleanliness
    • Identify and address any safety or cleanliness concerns in the club.
  • Perform Deep Cleaning Tasks
    • Thoroughly clean and sanitize restrooms, locker rooms, fitness equipment, and gym floors.
  • Stock Locker Rooms
    • Restock locker rooms with necessary supplies and paper products.
  • Report Maintenance Issues
    • Notify the Club Manager of any broken or missing amenities or equipment.
  • Follow Lost and Found Policy
    • Turn in lost member property to the Club Manager or Assistant Club Manager immediately.
Requirements
  • Cleaning Background
    • Previous experience in cleaning or a related field is preferred.
  • Customer Service Background
    • Previous experience in customer service or a related field is preferred.
  • Physical Demands
    • Ability to stand and walk for extended periods.
    • Occasional lifting of up to 50 pounds.
    • Ability to work in a fast-paced environment.
Working at Planet Fitness - Duo Fit, LLC

As an employee of Planet Fitness - Duo Fit, LLC, you will be part of a dynamic team dedicated to providing a positive and safe member experience. We are committed to maintaining a clean and welcoming environment for our members and guests.



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