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Carrier Solutions Engineer

3 months ago

San Francisco, California, United States Apple Full time

Position Overview:
Weekly Hours: 40

Role Identification:

Remote Work:

Yes, at Apple, we are not just developing products — we are crafting innovations that transform entire sectors. The diversity of our team and their ideas fuels the creativity that permeates our operations, from cutting-edge technology to leading environmental initiatives.

At Apple, we strive to leave a positive impact on the world.

Apple's Carrier sales division is pivotal in generating the revenue that supports our continuous innovation in products and services. This division effectively represents Apple to our clientele, ensuring that our customers are confident that their substantial investments in our technologies will yield the expected results.


The Carrier System Engineering team collaborates closely with our Carrier Sales division, working alongside major partners such as Verizon, AT&T, and T-Mobile.

Together, we fulfill the promise of the Apple platform to B2B clients, equipped with the resources and expertise to address our mutual customers' requirements.


Role Responsibilities:
The Carrier System Engineer addresses both technical and business challenges with our Carrier partners, ensuring mutual success for Apple and its clientele.

We offer technical pre-sales support and consultation to prepare our Carrier partners to deliver exemplary Apple practices and solutions for B2B clients at scale, aiming to revolutionize workplace efficiency.


The Carrier System Engineer must possess a profound understanding of the Carrier business (Verizon, AT&T, T-Mobile) and their technical aspirations, acting as a trusted advisor to boost sales revenue and enhance customer satisfaction.

We work to eliminate technical obstacles and friction points, improving customer readiness for our platform. Furthermore, we provide technical guidance and training to numerous Carrier B2B sales representatives and technical teams across the U.S., along with their B2B clients.


Carrier System Engineering functions as an extension of Carrier sales teams, concentrating on the architecture, validation, implementation, and maintenance of Apple devices for our shared clientele.

The ideal candidate for the Carrier System Engineer role brings unparalleled expertise and engages in various Apple planning, architecture, and support activities, including:

  • Management of software updates and patch distribution
  • Testing, validation, and change control of hardware lifecycle
  • Design, testing, and implementation of device management policies
  • Architecture, implementation, and compliance of security systems
  • Integration of enterprise software, cellular, and network solutions
  • Cloud-based Identity Provider (Okta, MSFT Entra, Google) integration
  • Leadership of strategic projects across multiple vendors and teams
  • Systems troubleshooting and reporting


Minimum Qualifications:
Candidates should possess a robust technical background (10+ years) and be adept at educating and simplifying complex issues for diverse audiences across all business levels.

Experience in evaluating complex IT enterprise environments (Deployment, Security, SSO, Zero Trust) is essential. A background in mobile technology and solutions, including Carrier network infrastructure, 5G, Private Networks, Network Slicing, Mobile Device Management, and Security Solutions, is required, along with knowledge of integration within these environments.

A comprehensive understanding of network services and protocols such as TCP/IP, BGP, DMVPN, and IPSEC is necessary, along with expert-level knowledge of network design for large-scale WAN environments demonstrating cellular connectivity. A proven track record in advising on technical business transformation solutions for large enterprises or validated experience in a consultative pre-sales engineering role is essential.

Ability to articulate Apple's stance on Security and Privacy, emphasizing the benefits of built-in security measures, is crucial.

Familiarity with third-party infrastructure products and services from Apple, including Jamf, Microsoft, Google, Cisco, Druva, Mosyle, and similar, is advantageous.

Strong communication skills at all organizational levels are required. Where applicable, industry certifications and clearances are preferred. Exemplary interpersonal skills are necessary; the successful candidate must excel in written communication and possess outstanding video-based and in-person support abilities.

Capability to foresee trends that will be essential for growth with our Carrier partners is important.
A Bachelor's degree or equivalent experience is required. 25% - 50% Domestic Travel may be necessary.
Preferred Qualifications:
A commitment to excellence in all endeavors is essential.

Due to shifting priorities, urgent customer demands, or the final push to launch a new Apple Business Service or Product, you will face daily challenges in prioritizing your time and efforts.

A resilient attitude is crucial, ensuring completion of tasks, especially in the face of resistance or setbacks. Seizing every opportunity and empowering others to achieve their goals is vital.
Ability to develop innovative strategies to enhance revenue and ensure customer satisfaction is key.

Collaboration in environments to create, deliver, and communicate technical solutions that distinguish Apple Products and services for our customers and partners is necessary. Understanding the complexities within an organization is critical.

Navigating interdependencies within Apple is essential for success. Knowledge of business financials and strategies for sustaining profitable growth is crucial for staying ahead of the competition. Analyzing the market and thinking beyond the immediate future to develop successful strategies for supporting our Carrier partners is required.
Apple maintains high standards in products and business practices. Integrity, honesty, and accountability in all actions are expected daily.

You will be a trusted advisor who fulfills commitments and consistently acts in the best interest of Apple.

Compensation & Benefits:
At Apple, base pay is one component of our comprehensive compensation package, determined within a specified range.

This allows for progression as you grow and develop within your role.

The base pay range for this position is between $149,400 and $224,900, with actual pay depending on skills, qualifications, experience, and location.

Apple employees have the opportunity to become shareholders through participation in Apple's discretionary employee stock programs.

Employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if they voluntarily participate in Apple's Employee Stock Purchase Plan.


Additional Benefits:

Comprehensive medical and dental coverage, retirement benefits, a variety of discounted products and free services, and reimbursement for certain educational expenses related to career advancement at Apple are included.

Additionally, this role may be eligible for discretionary bonuses or commission payments, as well as relocation assistance. Learn more about Apple Benefits.

Note:

Apple benefits, compensation, and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer committed to inclusion and diversity.

We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about your EEO rights as an applicant.