Clinical Medical Services Specialist II

4 weeks ago

South San Francisco, California, United States Randstad Full time

Job Summary:
As a leading staffing and recruitment agency, Randstad is committed to finding the perfect role for you in the life sciences arena. With a strong partnership with a research-driven biopharmaceutical company, we offer a unique opportunity to develop treatments for difficult-to-cure diseases. This renowned employer has created 32 products, including Humira and Lupron, that have had a significant impact on lives globally. If you're looking to stand out in your field and lead the way to innovative therapies, this position is for you.

Location: Telecommute
Job Type: Contract
Salary: $ per hour
Work Hours: 9 to 5
Education: Bachelors

Responsibilities:
This position supports Patient Data Intake (PDI) organization to achieve its mission of improving patient lives through consistent and accurate delivery of high-quality, relevant, and timely adverse event and product quality complaint management. You will provide effective oversight of external providers of Pharmacovigilance services for AbbVie.

  • Conducting oversight of vendors who identify and collect adverse event information and complete intake of Pharmacovigilance safety reports in the company's Safety System.
  • Conducting oversight of vendors to ensure collection, assessment, and processing of adverse event information is performed in a compliant and timely manner to comply with global regulations.
  • Supporting the business strategy of assisting internal and external customers in collecting information for product safety reports and products complaints related to company products.
  • Conducting oversight of vendors to ensure company standards for quality, compliance, and productivity are met. Remaining current on knowledge and skills required for supporting company customers.
  • Supporting vendor case quality and productivity metrics by exhibiting the company core leadership attributes: Agile and Accountable; Clear and Courageous; Make Possibilities Real; All for One AbbVie; Decide Smart and Sure.
  • Supporting and participating in audits and inspections as needed.
  • Supporting development of materials and delivering training in conjunction with the vendor, including train-the-trainer, special-topics, refresher, and internal AbbVie trainings as needed.
  • Conducting oversight to ensure the vendor is effectively communicating using various mediums and establishing rapport with customers, colleagues, and interdepartmental groups.
  • Conducting oversight in the vendors' use of multiple databases to document adverse event and product complaint information.
  • Supporting implementation of strategies to enhance PDIs excellence in providing the highest level of customer experience.
  • Acting as an Adverse Event and Product Complaint intake subject matter expert.
  • Gaining knowledge and expertise to initiate mentoring opportunities of other specialists in PDI.
  • Participating in projects/assignments in coordination with management.
  • Other duties may be assigned based on the need or work requirements of the organization.
Qualifications:
  • Bachelor's degree with related health sciences background. RN, BSN, or PharmD preferred.
  • Candidates lacking the appropriate degree but with previous pharmaceutical experience may be considered.
  • 3-6 years clinical healthcare and previous pharmaceutical industry experience.
  • Pharmaceutical industry contact center experience preferred.
Skills: Pharmacovigilance, MS-WORD, MS-EXCEL, Argus, Drug Safety, SAE (Serious Adverse Event), AD (Adverse Events)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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