Guest Experience Sales Specialist

4 weeks ago

Brea, California, United States Bob's Discount Furniture Full time
Unlock Your Potential as a Retail Guest Experience Specialist

At Bob's Discount Furniture, we're committed to providing an exceptional shopping experience for our customers. As a Retail Guest Experience Specialist, you'll play a vital role in helping us achieve this goal.

About the Role

We're seeking a highly motivated and customer-focused individual to join our team. As a Retail Guest Experience Specialist, you'll be responsible for providing world-class customer service, building relationships with clients, and helping them find the perfect home furnishings solutions.

Key Responsibilities

* Greet and engage customers, uncovering their home furnishing needs and helping them make their design vision a reality
* Provide exceptional customer service and offer customers an unforgettable shopping experience
* Build rapport with clients, earning their business through your ability to demonstrate exceptional product knowledge, strong interpersonal skills, and excellent listening skills
* Develop and maintain a customer base through networking and client follow-up to ensure customer satisfaction before and after the sale
* Generate sales through a low-pressure consultative approach

What We Offer

* A competitive hourly advance/draw vs commission pay structure with bonus potential
* National health, dental, and vision coverage
* Life insurance - employer-paid basic life insurance, with the option to add voluntary life insurance
* 401(k) profit-sharing plan - generous company match
* Paid personal/sick days
* Paid vacation, sick days, holidays, and your birthday
* Employee assistance program
* Generous employee discount
* The flexibility of working a retail schedule (weekends, evenings, and holidays)
* Bob's Bail Out Program - take advantage of a pay advance when needed
* Bob's Helping Hand Program - receive assistance with unexpected extraordinary expenses

Requirements

* Energetic, self-motivated sales professional with exceptional interpersonal, listening, and communication skills, bilingual a plus
* Ability to network and build relationships with customers
* Competitive, goal-oriented nature with the ability to work well in a team environment
* Flexibility to work a 5-day retail schedule that includes nights, weekends (both Saturdays and Sundays for Full Time, either/or for Part Time), and most holidays
* Basic computer skills
* Previous sales experience in retail commission-based sales environment a plus, but not required
* Strong organizational skills

Equal Employment Opportunity

Bob's Discount Furniture, Inc. is an equal employment opportunity employer and provides equal employment opportunity to all employees and applicants for employment without regard to race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state, or local law.

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