Customer Service Leader

4 weeks ago

Ballston Lake, United States Hannaford Supermarkets Full time
Job Summary

Hannaford Supermarkets is seeking a skilled Customer Service Leader to join our team. As a key member of our front-end operations, you will be responsible for ensuring exceptional customer service and a seamless shopping experience.

Key Responsibilities

• Observe and follow all company policies and procedures
• Maintain a neat and well-groomed personal appearance at all times
• Assign tasks to front-end and service desk associates during idle periods
• Assist with special projects and perform other functions as assigned by supervision
• Support and comply with all company safety standards

Requirements

• Effective communication and customer service skills
• Ability to meet minimum age requirements to perform specific job functions
• Demonstrated ability to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service desk operations

Preferred Requirements

• Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously
• Maintain effective work schedules for front-end and service desk associates to meet business traffic requirements
• Handle cash pickups and change orders as requested and log as required
• Verify customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages
• Provide customers and associates with hassle-free refunds while applying all applicable guarantees
• Supervise performance of all duties and responsibilities of front-end and service desk associates as assigned by Manager of Customer Service
• Treat all associates with fairness, dignity, and respect

Working Conditions

• Perform repetitive hand and arm motions while standing/walking the majority of the shift
• Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion
• Push or pull up to 75 pounds on occasion
• Work in and out of inclement weather when necessary
• Gather up to five shopping carts and push them to designated areas
• Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
• Have sufficient visual acuity to check identification cards, checks, invoices, and other written documents

Salary and Benefits

Hannaford Supermarkets offers a competitive salary range of $24.75 per hour. We also provide equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex, age, veteran status, national origin, sexual orientation, gender identity, and gender expression, disability, or any other characteristic protected by law.

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