Customer Service Liaison

3 weeks ago


Ballston Spa, United States State Farm Insurance Full time

Job Summary: As a Customer Relations Representative at State Farm Insurance, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to assist customers with their insurance needs, providing timely and accurate solutions to their inquiries and issues.

Key Responsibilities:

  • Process policy changes, claims, and payments efficiently and accurately.
  • Maintain customer records and update information as necessary.
  • Collaborate with team members to ensure seamless customer experiences.
  • Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions.
  • Promote and cross-sell insurance products and services to meet customer needs.
  • Handle escalated customer complaints and concerns with professionalism and empathy.
  • Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
  • Participate in ongoing training and development programs to enhance knowledge and skills.

About State Farm Insurance: As a leading insurance provider, State Farm Insurance is committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of its customers.



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