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Senior Operations Coordinator
2 months ago
Position: Senior Operations Coordinator
Location: Remote
Contract Type: Temporary with potential for permanent placement based on performance and organizational requirements.
Work Schedule: Monday to Friday, flexible availability required.
Compensation: $21.03 per hour, paid on a weekly basis.
Role Summary:The Senior Operations Coordinator will serve as a vital point of contact for employee relations, managing inbound inquiries and providing essential support.
Key Responsibilities:- Handle incoming calls and perform case intake for 6-8 hours daily.
- Offer guidance on general policy inquiries and facilitate resolutions for straightforward cases.
- Recognize cases that necessitate escalation and ensure proper documentation is completed.
- Address basic inquiries and direct managers to appropriate Employee Relations resources.
- Proficient in establishing rapport quickly, asking insightful questions, and documenting conversations effectively.
- Strong time management skills to navigate a fast-paced call environment.
- Excellent documentation, communication, and organizational abilities with a keen eye for detail.
- Experience in a call center environment, particularly in intake processes.
- Familiarity with case management systems.
- Background in human resources or employee relations.
- May occasionally encounter high noise levels from office equipment.
- Ability to lift items weighing up to 30 lbs.
- Proficient use of computers and technology is required.
At Canon Recruiting Group, we prioritize our people and are dedicated to fostering diversity in every aspect of our organization. Our commitment to inclusion strengthens our ability to deliver exceptional candidates that our clients have come to expect. We celebrate the unique differences of our employees, as diverse perspectives and experiences provide us with a competitive edge in a dynamic market. Promoting inclusivity is integral to our mission, and we strive to enhance the services and value we offer to clients, employees, and customers alike.
Canon Recruiting Group is an equal opportunity employer, committed to a diverse and inclusive workplace. We do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
The compensation details for this role are outlined above. We welcome applications from qualified individuals, including those with arrest and conviction records. Our benefits package may include healthcare and 401(k) savings plans.
