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Branch Operations Leader

2 months ago

Battle Creek, Michigan, United States Kellogg Community Credit Union Full time

Position Overview:

The Branch Manager at Kellogg Community Credit Union is pivotal in steering the success of the designated branch. This role encompasses achieving sales targets and enhancing member service experiences while aligning with broader organizational objectives. The focus will be on fostering a robust sales culture and mentoring team members to meet established performance metrics.

Key Responsibilities:

  • Actively promotes the credit union's commitment to member-centric sales and service, consistently achieving or surpassing sales targets to contribute to the overall financial health of the institution.
  • Oversees the scheduling, training, and performance management of branch staff, ensuring operational efficiency and resource allocation to meet departmental needs.
  • Conducts thorough analysis of financial data relevant to branch operations, providing actionable insights and recommendations to upper management for enhancements.
  • Maintains open lines of communication with the central office, preparing and submitting regular reports, and participating in management meetings.
  • Acts as the branch's representative in dealings with members, partner organizations, vendors, and other financial entities, while working to cultivate new business opportunities and strengthen existing relationships.
  • Ensures compliance with established policies and procedures across all branch activities.
  • Undertakes additional duties as assigned that contribute to the branch's operational success.

Qualifications:

To excel in this role, candidates should possess the following:

  • A bachelor's degree in business administration, sales, or a related discipline is preferred, along with two years of management experience. Alternatively, five years of relevant experience in leadership roles may substitute for formal education.
  • Comprehensive understanding of sales strategies and management practices.
  • Proficient in public speaking and effective communication with diverse groups.
  • Knowledgeable in financial institution operations and services.
  • Demonstrated ability to inspire and guide team members towards shared objectives.
  • Strong written and verbal communication skills.
  • Skilled in conflict resolution and effective interpersonal communication.
  • Proficient in spreadsheet and word processing software.
  • Experience in roles requiring significant public interaction.
  • Ability to meet deadlines and manage multiple priorities.
  • Physical capability to lift items weighing up to 40 lbs.

This position is essential to the operational success of Kellogg Community Credit Union, contributing to the overall mission of providing exceptional financial services to the community.