Customer Service Representative
6 days ago
Join Love's Travel Stops & Country Stores, a family-owned and operated business with over 40,000 team members in North America and Europe, as a Fuel Customer Service Representative. As a key member of our team, you will provide exceptional customer service to our members and associates through quality inbound and outbound phone calls.
Responsibilities:- Provide excellent customer service to members and associates through quality inbound and outbound phone calls.
- Obtain specific information about membership and input into the TVC personal portal.
- Precisely note member files that accurately reflect the interaction.
- Clearly explain and provide instruction to ensure the member completes any necessary paperwork and follows specific procedures.
- Support translation of inbound and outbound phone calls and document accordingly for each interaction.
- Complete all other duties as assigned and required.
- High school diploma, GED, or relevant work experience.
- 1+ years of customer service experience.
- Experience in an inbound contact center environment is desired.
- Must be fluent in English/Spanish.
- Keying speed of a minimum of 35 WPM.
- Ability to work independently and with a team in a fast-paced environment.
- Ability to handle inbound calls at a high rate and handle members' requests with efficiency and accuracy.
This is a remote position with a flexible schedule. The location assignment is remote, and the schedule is agreed upon during the initial offer, subject to change pending business needs.
The Love's Family of Companies includes:
- Gemini Motor Transport, one of the industry's safest trucking fleets.
- Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network.
- Musket, a rapidly growing, Houston-based commodities supplier and trader.
- Trillium, a Houston-based alternative fuels expert.
- TVC Pro-driver, a commercial driver's license (CDL) protection subscription service.
EOE-Protected Veterans/Disability
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