Customer Service Representative
4 weeks ago
Overview:
We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Associate at Massage Envy Glen Burnie. As a key member of our team, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.
Perks and Benefits:
- Competitive base pay plus bonuses and commissions
- Medical, dental, and vision plans
- Matching 401K
- Paid time off for full-time employees
- Employee referral bonus program
- Employee Assistance Program
- A flexible schedule for a better work/life balance
- In-depth product and service training
- A free massage, skincare, or stretch service each month
- 30% off all products
Responsibilities:
- Provide outstanding customer service and help everyone feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach
Culture and Support:
- Trained leadership that is invested in YOUR success
- Award programs (like Sales Associate of the Year)
- A caring community that strives to celebrate individuality and share knowledge
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