Customer Service Retail Associate

2 weeks ago


Chandler, Arizona, United States Village Clubs Full time

About Us
The Village Health Clubs and Spas are recognized as leading lifestyle centers that prioritize a balanced approach to work and wellness. We cultivate an enjoyable atmosphere that promotes health and fitness for both our members and staff.

Our vibrant community culture makes us an ideal workplace for individuals passionate about health and fitness.

Job Overview
The primary role is to support the Retail Manager in overseeing retail and pro shop functions. This includes ensuring exceptional service to guests and creating a welcoming environment for all.

Key Responsibilities
1. Deliver outstanding customer service to attract and retain members.
2. Maintain a professional and positive image that reflects the organization’s values.
3. Be well-informed about all retail offerings and services.
4. Handle cash and non-cash transactions accurately, including special orders and follow-ups.
5. Provide exceptional service and maintain a friendly demeanor at all times.
6. Keep the retail area clean, organized, and visually appealing to enhance buyer engagement.
7. Organize merchandise effectively to create an inviting display.
8. Relay customer feedback to the Retail Director.
9. Assist in developing and upholding retail procedures at the front desk.
10. Manage invoices and correspondence for the Retail Director.
11. Coordinate customer returns and exchanges efficiently.
12. Verify stock orders for quality and quantity before displaying them.
13. Assist with monthly inventory and specific merchandise orders.
14. Support special events and perform additional duties as required.
15. Availability for evening and weekend shifts may be necessary.
16. Maintain a physical presence to fulfill assigned responsibilities.

Required Skills and Qualifications
1. Exceptional customer service skills with a friendly and enthusiastic attitude.
2. Ability to work independently and take initiative.
3. Strong attention to detail and organizational skills.
4. Proficient verbal communication abilities.
5. Minimum age of 18 with a high school diploma or GED.
6. Proficiency in Microsoft Office Suite and data entry capabilities.
7. Flexible scheduling is required.
8. Must be available for inventory on the last day of each month.
9. CPR certification must be obtained within 30 days of hire through company training.
10. Successful completion of a background check is mandatory.

Preferred Skills
Prior experience in retail is advantageous.

Physical Requirements
This role necessitates standing for extended periods, walking, lifting, and performing various physical activities, including bending and climbing. Candidates must be able to lift at least 15 pounds regularly and occasionally up to 40 pounds.

Working Environment
The position is based in both indoor and outdoor settings, with potential exposure to various environmental factors typical of retail and health club environments.


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