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Customer Service Representative for Airstream
2 months ago
We Are Airstream is actively seeking to fill multiple roles within our Service department. We have openings for several Customer Service Representatives. Interested candidates are encouraged to apply online or visit us for an immediate interview.
This role is crucial within our organization, and the ideal candidates will possess excellent verbal and written communication skills, attention to detail, the ability to handle multiple tasks simultaneously, and a professional demeanor when interacting with both customers and colleagues. Key responsibilities include, but are not limited to:
- Receiving and processing new inventory delivered from the manufacturer.
- Creating warranty documentation for incoming units, submitting to the warranty department for authorization, and tracking the progress through the warranty process.
- Documenting internal repairs for sold units that have been assigned.
- Promoting additional service packages and upgrades.
- Generating retail and body shop service tickets.
- Monitoring the status of units throughout the service process.
- Effectively communicating repair details and costs to customers in both written and verbal formats.
- Preparing service tickets that include all associated charges for parts and labor.
- Conducting quality control checks prior to notifying customers for vehicle pickup.
- Participating in daily meetings with team members to discuss deliveries and pickups.
- Contributing ideas to enhance the customer experience.
Our service department has experienced significant growth, providing our service representatives with ample opportunities to reach their full potential.
Company OverviewWe Are Airstream is a family-owned dealership specializing in Airstream products. We are dedicated to providing exceptional service and support to our customers.
