Retail Customer Service Representative

1 week ago


Denver, Colorado, United States FedEx Office and Print Services Full time
Job Summary

FedEx Office and Print Services is seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team. As a Retail Customer Service Associate, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting FedEx Office products and services.

Key Responsibilities
  • Provide excellent customer service to all customers, responding to their needs and resolving any issues in a timely and professional manner.
  • Process customer transactions, including handling cash, credit card payments, and other forms of payment.
  • Operate a cash register, handle customer returns, and process exchanges.
  • Assist customers with printing, copying, and other services offered by FedEx Office.
  • Maintain a clean and organized store environment, including the sales floor, stockroom, and break room.
  • Participate in visual merchandising and store displays to promote FedEx Office products and services.
  • Work collaboratively with other team members to achieve sales goals and provide excellent customer service.
Requirements
  • High school diploma or equivalent required.
  • 6+ months of customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Ability to lift up to 50 pounds and stand for long periods of time.


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