Retail Customer Service Representative

2 weeks ago


Denver, Colorado, United States Sherwin-Williams Full time
Customer Service Specialist - Retail

This role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with customers to understand their needs, provide expert advice on Sherwin-Williams products, and ensure maximum customer satisfaction. You will be responsible for resolving customer concerns promptly and maintaining the high quality and visual standards of our products and store.

Key Responsibilities:
  • Provide exceptional customer service and ensure high levels of customer satisfaction
  • Determine customer needs and present appropriate products and services
  • Build strong relationships with customers and ensure their needs are met
  • Process sales transactions accurately and consistently
  • Meet sales goals and targets
  • Maintain accurate work order files and formulas
  • Pull products from the sales floor or warehouse as needed
  • Tint and mix products to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment and maintain a clean store environment
  • Comply with inventory control procedures
  • Identify opportunities to improve sales and customer satisfaction
Requirements:
  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment
  • Must be willing to work all scheduled hours, including evenings and weekends
Preferred Qualifications:
  • High School diploma or equivalent
  • At least one year of experience in a delivery, retail, or customer service role
  • Previous experience selling paint and paint-related products


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