Program Coordinator
4 days ago
The YMCA of Metropolitan Los Angeles is a premier non-profit organization that offers a unique work environment where you can make a difference in your community and meet like-minded individuals. With twenty-six branches, three camps, and over fifty child care sites, the LA Y is a highly-collaborative, rewarding, and fun environment where you will discover your passion, grow your career, and make an impact.
We believe in the four Core Values of Caring, Honesty, Respect, and Responsibility, and we understand that our staff are our biggest asset. We strive to create high-performing, strong teams in each of our branches and are looking for passionate and enthusiastic staff who will help us to strengthen our impact, empower our community, and deliver incredible programming.
Position Description
The Program Coordinator is responsible for creating welcoming and supportive environments in assigned YMCA programs. Responsibilities include monitoring programs, engaging with members, and program member retention activities. Responsibilities also include assisting the Program Director in managing the staff and administrative duties as assigned.
Key Responsibilities
- In conjunction with the branch leadership team, establish long-term plans for the expansion of programs and services, in harmony with overall YMCA objectives.
- Display a positive and enthusiastic attitude and a desire to work with children and their parents, as well as adult athletes, at all times.
- Recruit and retain volunteer coaches for the various sports programs.
- Set up and clean up each sports league.
- Create a welcoming environment in all YMCA program areas, taking time to talk to members and enthusiastically greeting them by name with a smile and eye contact.
- Proactively connect and monitor members to develop and support the achievement of their goals, and matching members' interests to YMCA programs.
- Responsible for building small communities by facilitating connections with and between members.
- Assist members with their questions and monitor activity in assigned program areas.
- Monitor program areas to ensure equipment is functioning, and the environment is clean.
- Respond promptly and courteously to all member complaints, compliments, and inquiries while following the appropriate procedures at all times.
- Actively interact with members regarding their participation in YMCA programs, Annual Support Campaign, and Special Events.
- Role model positive interactions with members for staff, providing coaching and feedback to staff when necessary to ensure the best experience for members.
- Assist the Program Director in providing staff supervision and training, recommending appropriate staff coaching and discipline to the Membership Director when necessary.
- Assist the Program Director with administrative tasks, including but not limited to: staff scheduling, department timesheet monitoring, and daily audit reporting.
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