Customer Service Liaison
6 days ago
Pentastar Aviation is a leading provider of executive aviation services.
As a Customer Service Representative with our company, you will have the opportunity to provide exceptional service to our clients and their guests.
Job Description:
We are seeking a highly skilled and experienced individual to fill the role of Customer Service Representative.
The successful candidate will be responsible for providing outstanding customer service to our clients and their guests.
This includes greeting and welcoming executives and crew members, answering phone calls and responding to emails, and providing information and assistance as needed.
In addition, the candidate will be responsible for managing requests for fuel orders, parking, ground transportation, room reservations, catering orders, and key handling.
They will also be responsible for confirming all requests with customers to ensure accuracy and appropriateness.
A high level of concentration and attention to detail is required for this position, as well as excellent communication and interpersonal skills.
Responsibilities:
- Greet and welcome executives and crew members
- Answer phone calls and respond to emails
- Provide information and assistance as needed
- Manage requests for fuel orders, parking, ground transportation, room reservations, catering orders, and key handling
- Confirm all requests with customers to ensure accuracy and appropriateness
Requirements:
- High school diploma or equivalent required
- Valid and unrestricted driver's license and must be able to complete DOT medical requirements for passenger transportation
- Solid customer service skills
- Strong teamworking skills
- Requires an outgoing, friendly personality with a positive attitude
- Basic computer skills (MS Office)
- Ability to work flexible schedules including evenings, weekends, and holidays and overtime as required
- Must be willing to learn new processes and be open to coaching from other members of the team
- Multi-tasking skills a must
Estimated Salary:$45,000 - $60,000 per year
Why Work with Us:
Pentastar Aviation offers a dynamic and challenging work environment, with opportunities for growth and development.
Our team is dedicated to providing exceptional service to our clients and their guests, and we are committed to maintaining a safe and secure working environment.
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